If the ombudsman is not satisfying them, the ombudsman and the bank will tell them about our office, and the letter to the customer will say, “and you also have the ability to appeal your decision to the Canadian Banking Ombudsman” and give them the address.
Si l'intervention de l'ombudsman ne donne pas satisfaction au client, l'ombudsman et la banque parleront de notre bureau au client, et la lettre adressée au client dira, «et vous pouvez également faire appel de la décision auprès de l'ombudsman bancaire canadien» et donnera l'adresse.