(b) comparison of determinants of the level of service provided by the payment service provider, including factors such as the number and location of branches and the number of automated teller machines through which services can be assessed; (c) provision of complementary information on Union standardised terminology, access to payment accounts including to payment accounts with basic features and on switching procedures available at Union and national level.
(c) informations complémentaires sur la terminologie normalisée de l'Union, sur l'accès aux comptes de paiement, notamment aux comptes de paiement assortis de prestations de base, et sur les procédures de changement de compte disponibles au niveau européen et national.