However, approximately 70% of the complaints received last year by the European Consumer Centres Network related to tourism services and were due to the incorrect and incomplete provision of information prior to and during the trip, the provision of services falling below the standards advertised, flight cancellations or delays, and even to failure to provide the services purchased.
Cependant, environ 70 % des plaintes adressées au réseau des Centres européens de consommateurs concernent des services touristiques et dénoncent la fourniture d’informations incorrectes ou incomplètes avant et pendant le voyage, des services ne répondant pas aux normes annoncées, l’annulation de vols ou des retards, et même la non-prestation des services achetés.