“20. Special services: services clearly distinct from the universal service, which meet particular customer requirements and which offer additional service features with added-value not offered by the standard postal service. Additional added-value service features are, for example, delivery on appointment, the
option to effect a change of destination or addressee in course of transit or if delivery to the primary
destination fails, tracking and tracing, guaranteed time of delivery, more than one attempt at delivery, delivery accordin
...[+++]g to the priority or sequence specified by the customer.
Les caractéristiques additionnelles à valeur ajoutée sont, par exemple, remise sur rendez-vous, la possibilité de changer la destination ou le destinataire au cours du transport ou, si la remise à la destination initiale ne peut aboutir, le suivi des envois, l'heure de distribution garantie; plus d'une tentative de remise au destinataire, la distribution dans la priorité ou l'ordre définis par le client.