Of these calls, 73.3% were made by clients and were for the complaints and support and information departments, 1.7% were calls about awareness sessions, 0.4% were calls about the coffee meetings and 24% were about other matters. These calls could have been requests for information, enquiries about the cards, etc.
Parmi ceux-ci, 73,3 p. 100 proviennent de la clientèle et sont adressés au service des plaintes et à celui de la relation d'aide, 1,7 p. 100 des appels concernent les séances de sensibilisation, 0,4 p. 100 des appels portent sur les cafés-rencontres et 24 p. 100 sur autre chose.