Thus it is very important, on the one hand, that an improvement in the quality of postal services should be achieved in the new Member States – which is something that competition offers – but, on the other hand, we need to retain the human aspect of which Mr Simpson just spoke.
Il est donc de la plus haute importance que, d’une part, les nouveaux États membres parviennent à améliorer la qualité des services postaux - ce que permet la concurrence -, mais aussi que, d’autre part, nous conservions l’aspect humain dont vient de parler M. Simpson.
