Sometimes when there is an incident, if it gets released publicly right away without it having any—We cannot promote a psychology of fear in our business. It's not very appropriate, and many times it may be just a small incident that should be investigated, but it should be within— Getting back to the other question, if you don't want to interact via e-mail, what do you suggest—old-fashioned letters?
Ce n'est pas très indiqué et, bien souvent, il peut s'agir d'un incident mineur méritant une enquête, mais dans le cadre — Pour en revenir à mon autre question, si vous voulez éviter les échanges par courriel, que proposez-vous?