If dealing with these things is not a permanent feature of daily life, finding the correct form is not always easy, and people ask themselves such questions as: ‘Have I supplied a full description of the facts of the case?’ ‘W
hat, in real terms, makes me feel that I have a complaint?’ ‘Which right has been violated?’ ‘Which institution should take action?’ What the inadmissible complaints should really do, then, is to present us with an opportunity to think about how we can create systems that offer the public a clear and c
ogent answer or the beginnings of a solu ...[+++]tion, both quickly and without red tape.