Bovendien worden de consumenten geconfronteerd met minder keuze, diensten die minder innovatief en van lagere kwaliteit zijn, en betalen zij nog steeds veel geld voor internationaal bellen of roaming binnen de EU. Hierdoor kunnen zij de momenteel beschikbare digitale diensten niet ten volle benutten.
At the same time, due to fragmented national markets, consumers face less choice, services which are less innovative and of lower quality, and they still pay a high price to make calls across borders or ‘roam’ within the EU. This means they are unable to make the most of digital services potentially available today.