In Montague, I learned it was absolutely the opposite, because rather than getting service from individual people in their own community, who are now getting laid off, customers were required to phone 1-800 numbers, and in a large number of cases they either had to wait for many hours or not get contact at all, as compared with a local person living in their own community who understood the conditions.
À Montague, j'ai appris que c'était tout à fait le contraire, parce que plutôt que d'être servis par des gens de leur propre collectivité — qui sont maintenant mis à pied —, les clients doivent composer un numéro 1-800.