Ms. Valérie Dufour (Director General, Air Policy, Department of Transport): I guess one of the key things I would say is that the government's proposed commissioner would be able to deal with complaints on both passengers and cargo, because it's not designed strictly as a passenger issue; it's designed as an air travel issue and is focused on the provider of an air service.
Mme Valérie Dufour (directeur général, Politique du transport aérien, ministère des Transports): Je suppose que l'une des choses essentielles que je dirais est que le commissaire dont le gouvernement se propose de créer le poste serait en mesure de traiter de plaintes portant et sur le transport de passagers et sur le transport de marchandises, car l'on ne se limite pas ici strictement à l'aspect service passagers.