Judge Chartier said that provincial service centres should be established in highly francophone localities and that it must be ensured that all staff in those centres spoke both languages, so that when francophones entered the centre, they would not be told that the bilingual employee had gone on vacation or was on a coffee break.
Le juge Chartier disait qu'il fallait établir des centres de services provinciaux dans les localités à forte concentration francophone. En plus s'assurer que, dans ces centres de services, tout le personnel parle les deux langues.