Our receptionist has a data base on our computer terminal and if she is talking to someone on the telephone who is having trouble with the language, all she has to do is determine what the language is and then connect him with someone who can look after the person in his own language.
Notre réceptionniste possède une base de données informatiques qui lui permet d'acheminer un interlocuteur vers une personne qui peut s'en occuper dans sa langue.