There has been a huge amount of work done within the department in regard to looking at its case management processes so that we can much better get the flow-through from client needs through a process of looking at the full range of service delivery options out there, options that VAC is responsible for, that the provinces are responsible for, and that community organizations have responsibility for, so we can better get a package of services that meets the needs of the client, the veteran, at the end of the day.
Le ministère a fait un travail interne énorme pour examiner ses processus de gestion de cas afin d'améliorer l'accès selon les besoins des clients en se penchant sur toute la gamme d'options de prestation de services qui existent — qu'elles relèvent d'AAC, des provinces ou des organismes communautaires — afin de créer un meilleur ensemble de services qui, au bout du compte, répond aux besoins du client, à savoir de l'ancien combattant.