Where they were not, in our audit, we asked why the service was not bilingual. On a number of occasions, it was explained to us that, if we had called half an hour earlier, we would have obtained service in both languages; in some cases, the bilingual employee had gone to lunch.
À plusieurs reprises, on nous a expliqué que si nous avions appelé une demi-heure plus tôt, nous aurions obtenu un service dans les deux langues; dans certains cas, l'employé bilingue était allé manger.