Relatively simple public services which are often delivered at local government level, such as public libraries, realise progress with user-oriented portal solutions. More complex services, like social contributions, need considerable efforts in government back-office reorganisation to provide online interactivity.
les services publics relativement simples souvent assurés au niveau local, telles que les bibliothèques publics, progressent en proposant des portails centrés sur l'utilisateur; les services plus complexes tels que les contributions sociales nécessitent, afin de permettre l'interactivité en ligne, des efforts importants de réorganisation des services centraux en amont;