But they don't know what's going on and what they will need. I think if every month they could get an online report or some news telling them that they have to submit some papers again, so that they can get them done faster, it would help them.
S'ils pouvaient obtenir un rapport en ligne tous les mois ou des nouvelles leur disant qu'ils doivent soumettre d'autres documents, ils pourraient les obtenir plus rapidement, ce qui faciliterait les choses.