As there is that reduction, and you get things concentrated into very much fewer points of access to support, then very often there is not as much expertise, not as much information given to people, and the service is not always appropriate to the needs of the particular people who come for it.
Comme il y a de moins en moins de points d'accès et que les choses sont de plus en plus concentrées, très souvent les gens n'ont plus accès à autant d'expertise, à autant d'information, et les services offerts ne correspondent pas bien aux besoins des individus.