She basically said she dealt with a number of bureaucrats who were absolutely incredibly helpful, and she named them specifically. But she also said she felt that in some cases she was dealing with illegal actions on the part of the department, which took significant intervention from MPs and other parties to actually resolve.
Elle dit avoir rencontré beaucoup de bureaucrates qui lui ont offert une aide absolument incroyable, et elle en nomme certains, mais elle dit aussi avoir eu le sentiment, dans certains cas, qu'elle était confrontée à des actes illégaux de la part du ministère, ce qui exigeait de longues interventions de députés ou d'autres parties pour trouver des solutions.